Quality of Care Standards

Every individual receiving services, regardless of age, complexity of condition, service type, or setting in which the services are provided, can expect:

• Person-centered Orientation in Planning and Service Delivery: Services that reflect the individual’s preferences, goals and unique needs and that maximize opportunities for success.
• Integration of Health Care Services: Comprehensive mental and physical health and dental care necessary to maintain optimal health.
• Coordination of Services: Assistance in coordinating services and establishing collaborations to optimize the ability to prosper in the community.
• Personal Safety: Safety and security in home and community.
• Individual Rights and Dignity of Risk: Support to exercise rights, make informed choices, and to accept personal responsibility.
• Community Inclusion and Socialization: Support in developing and maintaining family connections and friendships, and assistance in accessing community resources and participating in civic affairs.
• Vocational/Educational Supports: Meaningful work, productive activity or appropriate educational opportunities.
• Advocacy: Training and support for advocacy in the community and the service providing system.

In addition, Indiana MENTOR strives to assure:

• Input from the individuals we serve and other stakeholders: Stakeholders (individuals, guardians, families and funding sources) express satisfaction with the services provided and their input has an impact on service delivery.
• Workforce Development: Access to qualified, trained and committed employees at all levels of the organization.
• Continuous Quality Improvement: Continual assessment and enhancement of systems to improve outcomes and quality of life for the individuals we serve.
• Contract Execution: Compliance with contractual standards and expectations.